Why Skype Calling Added By Bathroom Retailer You Need Know
Online bathroom retailer, WD Bathrooms has added the facility to their website to Skype their sales department. Skype is a simple piece of software that allows people anywhere in the world to make calls to landlines and mobiles and other Skype users at low-cost rates, or for free. Skype customers calling WD Bathrooms can do so for free, making the WD experience even cheaper. As well as being money-saving, Skype also utilizes the latest video calling technology, allowing you to see the person that you are speaking to. WD Bathrooms understand the need for human interaction in the sales process “We find that people react better to a human being, and Skype allows us add this interface to our online operations” a spokesperson stated. Although the company are trialing the software in their sales department, there are plans to introduce the feature company-wide, from sales to customer service and dispatch “People who have queries about their products or delivery will be able to see and speak to someone, which we find creates and element of empathy with the customer”. Skype is an innovation in global communications, and works in much the same way as a pay-as-you-go telephone. A user simply uploads money to their account and can then call any landline or mobile in the world for a low-cost rate. Plus, if both callers are Skype users, the call is absolutely free! Part of the eBay family, Skype was founded in 2003 and is available in 28 languages. The Skype-bug is now rapidly infecting the UK and users are becoming much more frequent. WD Bathrooms are also employing the software to improve internal communications. Their showroom in the Gateshead area is geographically separate, but requires frequent relations with the Sheffield office. Skype not only allows this to be achieved with no cost, but also extends to allows Gateshead staff to be involved in meetings and updated with current and future activities. Skype is not only a telephone exchange, but also includes the facility to video call friends, colleagues and companies, enabling you to see the person that you are calling. To do this, both callers simply need a webcam and a headset, or microphone with speakers. The Skype software automatically senses all items of equipment when the call is activated, for ease of use. For the latest in technology, users can also use video calling as a means of communicating with friends, colleagues and also companies. The only equipment that is required is a webcam and headset or speakers and microphone, which are automatically detected by the software and launch when the call is activated. Conference calling is also available, with the facility to call up to 10 people at once, depending on your computers capabilities. Skype offers many features, most of which are free to the user, from a global user directory to instant message and file transfers for large files, all of which are accessible from a computer anywhere in the world. WD Bathrooms have recognized the features and benefits of using Skype for customers and have implemented the scheme to better improve their communications, both internally and externally.